Software Updates and Maintenance
Annual Software Maintenance Program
IPITEK provides an annual maintenance program for all of its software products. This program includes the following support features:
- New quarterly software releases when and if available. Any prerequisite hardware must be purchased.
- 40 free calls per year - telephone customer support in 24x7 with call back within 60 minutes, but no more than 2 calls a week. Call in during normal working hours of 8am to 5pm USA Pacific Time receives immediate assistance.
- 10 free scheduled remote assistance appointments during IPITEK business hours (8am - 5pm US Pacific Time). This is specifically for update/upgrade installation support or diagnostic, help, troubleshooting, etc. using PC remote control software tools through Internet or ISDN.
Note: this does not include ISDN line setup + annual fee and ISDN traffic call bills will be expensed at cost.
Contact the IPITEK Sales Department for pricing detail and questions.